Discussion Questions Week of 8/9

Response to #1

When I read Mollie West’s “How to Create a Culture Manifesto for Your Organization” the first time through, I thought the ideas and strategies were inspiring and practical. I tend to like action-oriented articles over thought pieces, and this one had many great suggestions and strategies. Examples always work for me, so it helped that West used real case studies to provide evidence and support for her thesis. Just using the phrase “culture manifesto” instead of “mission statement” gives her message much more emotional strength. The links she provided also offered opportunities to explore her ideas further and showed the case studies in action. And finally, she makes her content interactive by providing a “how-to” section so readers can get started creating a manifesto in their own organizations.

All of this was great on my first reading through. But on my second reading through, I started to see how the “culture manifesto” process connected to my research project on artificial intelligence in human resources. A culture manifesto is a kind of algorithm, created by a group of people at a certain point in time and these people bring their backgrounds and biases into the process. After the manifesto is blessed and hung on the wall, it actually can perpetuate beliefs that may not be flexible enough to account for changes in the organization over time. Was a neurodivergent person on the team that created the manifesto when the company had 100 employees, but now the company has 5,000 employees? What was the ratio of women and men when it was written? Did bias exist at the time the manifesto was created that limited the voices of minorities or the marginalized? What if the company grows to become an international company, do the same values and beliefs work for employees everywhere?

West is effective at stimulating the conversation around organizational culture, and she does show ways that teams can work together on better understanding their culture. But since West doesn’t address the possibility of preexisting bias or the introduction of future biases, I think she falls short of providing a transformational tool for employees and business leaders.

Response to #2

My research has been focused on how artificial intelligence is being used in the human resources field to shape organizational performance and organizational culture. Similar to the launch of other new technologies, there is a lot of optimism and hype as organizations of all types look to artificial intelligence as the perfect solution to their problems. But unfortunately, the utopian ideal that artificial intelligence promises is a long way off because the algorithms used today have been shown to perpetuate biases and foster discrimination. Every aspect of the human resources life cycle is affected, from recruitment to onboarding to performance evaluation to retention and termination. But because most of this happens “in the dark,” most applicants or employees never know they are being affected.

With my project, I would like to make more people aware of these issues and provide them with knowledge and tools so they can mobilize to reach employees, organizational leaders, and lawmakers everywhere. Right now, I am imagining creating a blog that would be like a resource center for people who want to learn more and potentially get involved to change public policy. My target audience would be people concerned with protecting worker and civil rights, including the workers themselves, but more specifically individuals who have some authority to make change, such as disability rights activists, social justice activists, journalists, and people working in employment law. My goal is not to try and stop AI in HR in its tracks, which would be impossible at this point, but to stimulate more transparency around how AI is used and more accountability from the organizations that are using it. I think I could write a welcome message of about 300-400 words that will include a rationale for the blog and embedded links for citations, a vital statistics page that would reference a variety of scholarly and popular sources, and maybe a template letter of about 300 words that people could use to inform their representatives of the issues. The writing tone would not be scholarly or academic, but more along the lines of popular journalism. I’d also like to create an action center that would include ideas and recommendations of ways people can get involved in the change effort, including places for people to post their ideas and responses to posts. For example, I was thinking of creating a few graphics with statistics that people could repost on social media, but I don’t really have great graphic skills. It would be the kind of blog that I would invite guest speakers to post on over time. Anyway, the ideas are still forming. It would be great to start a grassroots movement that could grow into something bigger eventually.