K&D Summary

Chapter 3 from The Inclusion Dividend: Why Investing in Diversity & Inclusion Pays Off by Mark Kaplan and Mason Donavon is an excerpt from a book that discusses Diversity and Inclusion. This chapter outlines and exemplifies how to take the complicated issues of diversity and inclusion in the workplace and address each level individually so that the issues as a whole can be corrected. The writers use an example of Kim a manager of a company and her day at work to relate to the reader’s own work experience. This allows them to visualize how microaggressions can be seen in the most common work dynamics along with unconscious biases and insider-outsider dynamics. The role of intent vs impact is stressed showing how although people might have good intentions with their actions they can still have negative impacts. This chapter was written to help people navigate how to increase inclusion and diversity in the workplace. The key concepts each address how negative workplace culture can go unseen and aim to bring to light to how each person, group, and the system can lead to a better or worst environment. What can be taken away is that to fix the problem inclusion and diversity need to be apart of everyone’s daily though the process.