Month: July 2021

Discussion Questions Week of 6/28

1) Jason Fried does a great job explaining in an engaging manner “Why work doesn’t happen at work”. His goal appears to convince people that productivity occurs everywhere but at the office. I should be upfront as I analyze this talk I believe in certain circumstances I agree with him.  Did he write this after the pandemic…he should have because it’s can be so true. It is clear from the audience reaction that they can relate to his story of workers attempting to find time and a place to accomplish work.

The strategy that he uses to explain his ideas is one of folksy stories. One of the big laughs that he got from the audience is “You don’t have workdays anymore…you have work moments.” He points out that special creative people need long stretches of uninterrupted time, well I’d point out that all workers may need longer stretches of uninterrupted time to accomplish effective work.

Jason is invoking the audience’s emotion to gain acceptance and approval for the ideas expressed. He stirs the emotions of many employees who might have simmering resentment of their supervisors by noting, “Managers jobs are to interrupt people and make sure people are working.” While that got a chuckle from the audience, I think a grain of truth was in the statement which caused the reaction.

He ends the talk with three provocative ideas that are intended to generate strong emotions.

1) Instead of casual Fridays…“No-talk Thursdays.” Just one Thursday a month with a period of “quiet time” prohibiting coworkers from talking to each other and limiting distraction. It’s better than a new computer.

2) Replacing active communication such as face to face conversation, with passive forms such as email, IM and collaboration tools.

3)If you have a meeting coming up…go ahead and cancel the meeting.

Throughout his talk, Jason speaks in a calm, relaxed manner. He walks across the stage with authority and confidence. He uses pauses effectively as he describes the stories, makes his point, but is not too wordy (thus losing his audience’s attention). By using a full, resonant voice, Jason conveys an air of knowledge and I am drawn to his talk as the audience was.

2) Margaret Heffernan’s talk is one of a speaker working with evidence. The overall theme of her TED talk is about the unstable planet that we exist in…how prophetic!  In an engaging talk, Heffernan provides numerous examples of skills that should be developed in our unpredictable world along with examples of companies and almost frightening predictions of what occurred since she made the speech in 2019.

As evidence she mentions the Coalition for Epidemic Preparedness, CEPI.  At the time of the talk, she commented that there will be more epidemics in future, although we don’t know the specifics so all we can do is prepare. Vaccines can be developed, knowing that we can’t predict which vaccines are going to work or which diseases will break out. However, some of those vaccines will never be used. While there’s a certain inefficiency to that it does mean that we have choices. Those choices mean the system is strong and healthy. I’m sure if she did the talk in 2021 she’d note the choices in vaccines that are available.

The bottom line according to Heffernan is the human skills are important in solving the problems of our unpredictable age. Margaret Heffernan walks the audience through her argument with examples from supermarket chains to the Bank of England to climate change. This talk was easy-to-understand and Heffernan conveyed the information with a passion that was clear to the audience.

Margaret Heffernan’s perspective is that of an entrepreneur, CEO, and writer. She is presently a Professor of Practice at the University of Bath School of Management in the UK. She teaches entrepreneurship, as well as mentors executives.

Expanding the Canon Draft

Algorithm-Driven Hiring Tools: Innovative Recruitment or Expedited Disability Discrimination?  by Lydia X. Z. Brown, Ridhi Shetty and Michelle Richardson, presents us with a compelling report on the consequences AI based assessments have on employment of the disabled. Many of us revel in all the latest advancements in technology. We think the more tech, the better. Brown, et al., however, immediately set about clearing up any misperceptions we may have had about the neutrality and fairness of artificial intelligence-based hiring tests. We are treated to an informative and eye-opening breakdown of all the different types of tools and tests currently being used for hiring. Although it is not expressly noted by Brown, who is autistic and an expert on disability rights and algorithmic fairness, it is clear neurodivergent employment candidates have a high potential for being discriminated against via these tests. The authors also make certain to share with us that many employers do not realize how biased these tests can be. Hence, Brown, et al., spend a great deal of time pointing out the numerous ways an employer could be held liable for discrimination under the Americans with Disabilities Act (ADA)1. As such, this report proves to be a valuable resource for self-advocates and employers alike. Although, it is important to note that it was prepared by the Center for Democracy, an advocacy group who focuses on equity in civic technology and digital privacy/data among other things.

More than anything else, this paper is an exercise in both empowerment and how to be an anti-ableist in the hiring process. It educates us on the use of personality tests, face and voice recognition and resume screening for patterns. The authors remind us that algorithms are created by people and people have bias, hence there are biased algorithms. We are provided with shocking statistics such as,

“76% of companies with more than 100 employees use personality tests.”

“An estimated 33% of businesses use some form of artificial intelligence in hiring and other HR practices.”

“The employment rate for people with disabilities is about 37%, compared to 79% for people without disabilities.”

Screen capture from info.recruitics.com

We learn that candidates are ultimately chosen, not by a human, but by a machine. Machines ignore nuances and context and lack empathy. Just as the articles we read in class helped enlighten us on what unconscious bias and inclusion are, Brown, et al., are resolute in persuading us that the abilities many of us take for granted, like good eye contact, could make us blind to how disabled people (autistic in this case) are forced to maneuver the employment landscape.

The authors offer us insight into how the intersection of people’s disability, race and socioeconomic status leads to hiring discrimination. This is something our class might want to further explore. As mentioned earlier, Brown, an autistic person who also possesses intersecting identities, is a champion for equity in hiring. They appeared in HBO Max’s documentary2 “Persona: The Dark Truth Behind Personality Tests”  where they elaborated on the devastating effects of digital hiring assessments on neurodivergent people and other marginalized groups. Not only will disabled readers see that Brown, is like them and advocating for them, but the authors hope to appeal to our ability to empathize with people unlike ourselves. Brown, et al., also “walk the walk” by providing a plain english version of their report and offering solutions (like using disabled software developers) based on Civil Rights Principles for Hiring Assessment Technologies3

Some may say the report itself is biased. But is it bias if you’re telling the truth?

Footnotes

Source:

https://cdt.org/wp-content/uploads/2020/12/Full-Text-Algorithm-driven-Hiring-Tools-Innovative-Recruitment-or-Expedited-Disability-Discrimination.pdf

  1. 42 U.S.C. § 12112(b)(6) (2018); 29C.F.R. § 1630.10(a) (2019). Three other ADA provisions similarly prohibit disparate impact of people with disabilities. These prohibit (1) limiting, segregating, and classifying an applicant or employee in a way that adversely affects their opportunities or status because of their disability; (2) contractual or other relationships that have the effect of disability discrimination (a simple agency theory of liability); and (3) utilizing standards, criteria, or methods of administration that have the effect of disability discrimination. 42 U.S.C. § 12112(b)(1)-(3) (2018), 29 C.F.R. § 1630.5-.7(2019).
  2. HBO Max, Persona the Dark Truth Behind Personality Tests  Persona | Official Trailer | HBO Max – YouTube   
  3. See Leadership Conference on Civil & Human Rights, Civil Rights Principles for Hiring Assessment Technologies (Jul. 2020), https://civilrights.org/resource/civil-rights-principles-for-hiring-assessment-technologies/.

Discussions/Homework Week of 6/28

Response #1

The style of Margaret Heffernan’s TED Talk, The Human Skills We Need in an Unpredictable World, was quite compelling. Ms. Heffernan, an entrepreneur, CEO, writer and keynote speaker, immediately grabbed our attention by sharing case studies that presented examples of things the audience likely would predict had happened, then surprised us by showing that we were wrong.

Heffernan led us through the telling of multiple stories with unexpected endings primarily because every case involved humans versus technology. Our presenter’s voice possessed a cadence that kept her audience’s attention and she engaged us by asking a question then answering it. She used descriptive words like “robust”, “inefficient” and “preparedness” repeatedly to drive home her point. Heffernan was able to captivate her audience by discussing things that mattered to them, like the value of humans over algorithms.

Once she drew in her audience, Heffernan shared some philosophies that are important to her like how outsourcing to machines displaces people in low-income jobs or how technology leads us to not connect with people different from ourselves and have less compassion for others. In the end, she proved to us that humans are uniquely cut out for unpredictability and all its wonder.

Response #3

Margaret Heffernan, entrepreneur, CEO, writer and keynote speaker, is an innovator. She started out by looking at what made women-owned businesses different from others. Now she examines the intersection of business, technology, society and family.

During her TED Talk, “The Human Skills We Need in an Unpredictable World” we find that Heffernan’s views align quite well with many of the issues we’ve been studying in class. She understands that nothing is in a vacuum and that all things are connected. Ms. Heffernan spends a lot of time examining how the impact of one action can have a domino effect on multiple, seemingly unrelated, things. This is an important point as shown in “Key D&I Concepts” where Kaplan and Donovan illustrate how executive Kim unknowingly causes negative impacts on several of her employees through seemingly innocent acts. Similar to Austin and Pisano’s Neurodiversity as a Competitive Advantage, Heffernan’s TED Talk also speaks to the problematic nature of algorithms resulting in disconnection from and dispassion for others unlike ourselves. In an attempt to be efficient in hiring by using algorithms, many companies miss out on surprisingly beneficial relationships with atypical job candidates. As Ms. Heffernan put it, “We are attempting to force-fit a standardized model of a predictable reality onto a world that is infinitely surprising”. While we delve deeper into our work on Diversity and Inclusion, I hope we learn to do away with force-fitting standardized models on people and embrace everyone’s differences.

E.C unit 1 Draft

Neurodiversity Studies: A New Critical Paradigm written by Hanna Bertilsdotter an associate professor in sociology ,Nick Chown a book indexer who researches and documents his findings on Autism , and Anna Stenning a welcome trust research fellow in humanities and social sciences, explore the world of Neurodiverse people and the challenges they face in the workplace. Through their extensive research the authors have been able to maintain their stance of supporting the “Neurodiverse movement”. They reiterate throughout their writing that neurodiverse people, no matter how qualified they may be, face many obstacles when searching for employment. There has been evidence from the PARC, an organization which collects research on autistic people ,that has shown that even when a person with autism holds a doctorates, they are rarely able progress to further research and lecturing contracts. The writers attribute this to the invalidation of “impaired bodies” making neurodiverse people constantly struggle to establish credibility due to the ableist viewpoint prevalent in society today. It was also mentioned that when a study was conducted, many neurodiverse employees have admitted that they have been in situations in the workplace where in order for them to fit in they felt that it was necessary that they mask any characteristics that might indicate to others that there were different. The writers contend that in order for this to be rectified, there must be an emphasis on inclusion in these spaces so these employees can feel safe and work their best.

This article was written with the intention of educating readers about neurological differences and how they don’t limit people from functioning and completing the same tasks as everyone else. Since people cannot seem to look over neurodiversity and appreciate what these people are able to contribute, oftentimes they are treated as if they are beneath everyone else and are not able to showcase their capabilities. It was mentioned in the Austin and Pissano article that since many neurodiverse people do not exhibit the standard “good employee” behavior through characteristics such as “solid communication skills, being a team player, …” they are unfairly screened out and excluded from job opportunities. This article has educated me on methods of including neurodiverse people rather than excluding them. Many people with autism especially have trouble adjusting their vocal tone and pace to match the conversations they partaking in so we can learn to realize the differences in our communication skills so that we don’t misinterpret vocal/motor traits as aggression. We can also make changes in the workplace environment to make neurodiverse people more comfortable in their space such as holding shorter meetings or regulating noise levels. Small changes over time can have everlasting impacts so it is important to take action now and implement more inclusive environments.

In this ted-talk, Tashi Baiguerra a 21 who has been diagnosed with autism mentioned something that stood out to me a lot. Tashi said “Most autistic people don’t actually suffer from our autism. We suffer from the way the world sees and treats our autism. To the world my brain is broken…But my brain is not broken.”. Neurodiversity should be recognized as another thing that makes people different but does not make them any less capable than others. It Is hard for many people to accept all the things that make us different however until we learn, we won’t be able to progress and become the society we have the potential to become.

Expanding the Canon Draft

In the majority of workplaces across the globe, diversity seems to be a problem, evident in the large disproportion of minorities in positions of power or even in minor company roles.  Specifically, the police force is an organization that struggles with diversity.  These two charts show that, while there has been a slight increase over the decades, much can be done to improve.

These two statistics show how small the percentages of women and other minorities are in local police departments.

Three women Debra Langan (Criminology Professor), Carrie Sanders (Criminology Professor), and Tricia Agocs (a citizen who worked in police services for 10 years) wanted to delve into the treatment of women in the Canadian police force to bring awareness towards the issues female police officers often face, especially during pregnancy.  The police force is already a predominantly male profession, so women are, like Kaplan and Donovan stated, an outsider group within the larger organization.  To determine real life examples, Langan et al created a study which, while it only featured 16 Caucasian females from across Ontario, Canada, the authors acknowledged this small size throughout the article.  However small the sample size, the majority of the women reported a poor work environment, in addition to stating that the culture and management is inadequate and in much need of improvement.  This is evident in the study conducted where “one in five [officers] … think about leaving their current police force from once a week to several times a week”.  Women often push themselves extremely hard, believing that they need to prove themselves more to show that they deserve to be there.  When considering becoming pregnant, one woman stated that it was very important to make sure that you have proved yourself because if you get pregnant too early, then you would be looked down upon by colleagues.  It was a fear for many policewomen that, by announcing their pregnancy, it meant judgment from everyone, and when a woman was on maternity leave, their coworkers often had to take over the mother’s work, which further caused poor feelings.  When returning to work, the policewoman now needs to reprove herself to try and remove herself from the new demoted position because after time off she might not be an adequate police officer anymore.  So instead of just proving herself once, earning her way onto the force, she now must do it again, even though all her coworkers already know what she is capable of.  Langan et al want the police departments across Canada to address these issues and expectations for women due to their unfair treatment.  There needs to be change and therefore the authors chose to broach this diversity topic.

Many of the articles we have previously explored mentioned the various issues regarding diversity in the workplace.  I wanted to expand on the discrimination that we saw females face in the Kaplan and Donovan article when the executive looked down on the other workers, so I chose a specific career that I knew often contained a lot of bigotry.  Hearing the examples these 16 women gave to show how they are treated was very eye opening and it became clear how brave they are for staying especially since many considered quitting.  This study was conducted in Canada about five years ago.  It is unfortunate that, despite all this evidence showing the problems and where the department can be improved, nothing significant changed.  Problems with diversity within the police force still prevail everywhere.  Three years after the study, this particular TEDtalk, linked below, gives additional evidence on how females face discrimination in the police, only this time, it is focused on the United States. 

A TEDtalk from a woman that has been a US officer for the past 25 years and has worked her way from officer to chief. She talks about the benefits to having women on the force based off statistics and how females are still being discriminated against.

In this TEDtalk, a policewoman who has been in the force for 25 years reveals that a very high percentage of women fail out of the academy due to unfair regiment that favor males over females and have very little to do with what officers will face during their actual career.  This means that out of all American police officers, only about 13% are women, which has statistically been very steady for around the past two decades.  This number is incredibly low especially given the amount of data the TEDtalk gives that shows how valuable they are. 

The reason I chose these pieces of media was to give evidence to our much-researched topic of the lack of diversity in workplaces.  It is important to see these real world examples, how discrimination impacts daily life, and how little has been done to stop it.  More awareness is necessary to fix this issue, which is why we need to keep spreading the media being researched in class.

Article citation:

Debra Langan, Carrie B. Sanders & Tricia Agocs (2017) Canadian Police Mothers and the Boys’ Club: Pregnancy, Maternity Leave, and Returning to Work, Women & Criminal Justice, 27:4, 235-249, DOI: 10.1080/08974454.2016.1256254