In the article Kaplan and Donovan cover very important and sometimes overseen issues that take place in a workspace. They do so by explaining the typical day of “Kim” who is a woman who works with a handful of different people. They walk through her day and then talk about what actions of hers needs attention because they are things that affect co-workers in ways Kim might not have seen.
They discuss impact vs. intension which is the overreaching theme of Kims actions. While her intension of her words and actions might be positive and most likely are, some people will see it differently and possibly feel offended. They also discuss ways that companies may tell their workers that they are different without saying the words and how that needs to stop being over looked. Between unconscious bias, insider-outsider dynamics and levels as systems are concepts that make some workers feel inferior to their co-workers.
The authors point is that diversity and inclusion is important and these concepts that companies use are doing the opposite of inclusion. These are things that need to be looked over and figured out how they can be eliminated all together so that everyone in the workplace feels comfortable and equal.
Solid overview of the content here, Zoe, though we could use some more definition of and context for the source, so that we can better appreciate what the authors have to say