Kaplan and Donovan’s article drew upon the importance of visual maps regarding diversity and inclusion. The article starts by going into detail about a manager’s day and then explains each key inclusion concept. Key concepts then are seen, such as intent and impact, unconscious bias, insider-outsider dynamics, and levels as systems. By learning about “Kim”, readers know that good intent does not always mean good impact. Kaplan and Donovan use these key concepts to explain Kim’s day in the office. Failures of intent can get even worse when diversity is a goal. Kaplan and Donovan clarify that because we aren’t educated about everyone around us, our “unconscious bias” blurs the reality that we perceive. Insider-outsider dynamics often create a decorrelation between intent and impact. When talking about unconscious bias, ultimately, in the recruitment process, it takes place, causing a plethora of candidates not to be seen or heard. With insider-outsider dynamics, it is explained that there are unfair advantages for insiders, while there is a disadvantage for outsiders. When it comes to levels as systems, Kaplan and Donovan define four levels that help to understand successful inclusion. The authors then explain what Kim could have done differently and how she could have applied these key concepts to create healthy inclusion. This hypothetical situation is very relatable, I would assume, to many managers, which produces almost a guideline for those reading it. Kaplan and Donovan’s main points they want readers to take away are that when it comes to diversity and inclusion in the workforce, good intent does not always mean good outcomes, small changes can have a drastic positive effect, and continual development is needed to fully understand each other.
You provide a pretty exhaustive overview of the content here. That’s a good start, but I would encourage you to think about 1) how you can provide some more context for these ideas (you start to do this at the end where you mention they’re probably writing for managers in search of practical advice) and 2) how you can present this in an easily readable way (i.e. by dividing this lengthy discussion into multiple brief, focused paragraphs that take up different elements of the text). In both ways you can offer more value to *your* reader.